Technology’s Impact on Workplace Communications (COM 565)


Technology’s impact on workplace communication is an important role to consider. This is not a just a business field impact, it is a worldwide and multi-dimensional approach to how the world communicates within their work spaces. The inclusion of journalism and any other work of a professional communicator can confirm that the impact of technology has made their communication style in office more diverse. According to Natalie Burg (2013), the ways that technology has changed workplace communication include:

  • “Mobile Work-from-Home”
  • “Closer Collaborations”
  • “Unified Communications”

(para. 5, 10, & 22).

Changing the form of communication by working from home has created a different kind of environment of learning and communication among team members and leaders of their team. Burg (2013) further explains this point by providing an example of how a family can benefit from this by being able to work virtually and have the time to also attend a child’s soccer game. Ferrazzi, a best-selling author of “Never Eat Alone” and “Who’s Got Your Back”, notes that “there’s real value in accommodating that employee need” (as cited by Burg, 2013, para. 8). This example thus showcases how communication among professionals can still happen virtually and with the world of online journalism, this is more apparent than ever.

Furthermore, being able to create closer collaborations and having a unified communications plan, enhances technology’s impact on workplace communications. Communications professional are now able to touch base and create opportunities with various people in creative formats. Burg (2013) showcases this point by stating, “collaboration used to happen in board rooms with whiteboards and bagels. Today, it’s on documents being edited by multiple people all over the world at the same time. It’s sharing screen data and chatting over video” (para. 11). This leads to the factor of having unified communications. Technology has further allowed businesses to keep people updated and informed at all times, thus leading to Burg’s (2013) last point – digital tools “don’t just make the new way to work more possible and productive. They also make the job itself more desirable” (para. 27).

If you are interested in learning more about technology’s impact of workplace communications and how you can apply that your own space, review this article on


Burg, N. (2013, December 10). UnifyVoice: How Technology Has Changed Workplace Communication. Retrieved April 23, 2017, from


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